A team may call every interruption “an account ban”, but the failed object may be a personal identity, advertising capability, one ad account, a BM, or payment. Do not replace everything or appeal everything at once.
Personal account cannot log in
The account holder should use the current Facebook recovery or identity flow. Do not transfer cookies, codes or TOTP material to another operator.
Login works but advertising is restricted
That is a business-capability result, not necessarily a lost personal identity. Preserve the page wording and stop new BM, payment and administrator changes for that account.
One disabled ad account
Confirm which ad account is affected and whether other assets still work. A disabled ad account does not automatically mean the entire BM is unavailable.
BM restriction
When the BM page itself shows a restriction or multiple assets are affected, the asset owner should review the scope and verification status. A new Page or a new personal account is not a universal recovery method.
A clear payment decline
Only treat it as a card problem when the payment page or issuer clearly reports a decline while the ad account remains normal.
Choose the next action
| Result | First failed object | Current action |
|---|---|---|
| Cannot log in | Personal identity | Account holder handles recovery |
| Ad capability restricted | Personal business capability | Preserve wording and pause business changes |
| One ad account disabled | Ad account | Work on that ad account only |
| BM restricted | BM | Owner checks scope and verification |
| Card clearly declined | Payment method | Payment owner checks card and billing |
Name the failed object before choosing a recovery action.
For payment-specific diagnosis, see Facebook ad payment declined. For an administrator issue, see Personal account restricted after joining a BM; for a new ad account, see New ad account restricted in week one; and for a 2FA prompt, see Required BM 2FA.